Refund & Cancellation Policy
Version draft-2026-10-18
Key points
- Cancel any time in the app, up to the moment of renewal.
- 7-day money-back guarantee on one-time reports, your first subscription payment and each yearly renewal.
- Renewals cost the same as your first payment.
1. How to cancel
Open Settings → Membership → Cancel. It takes a few taps and works until the moment of renewal. Premium stays active until the end of the period you already paid for, and you will not be charged again. Deleting your account also cancels your subscription.
2. 7-day money-back guarantee
- One-time reports (for example the Full Report): ask for a full refund within 7 days of purchase.
- First subscription payment: if you are not satisfied, ask for a full refund within 7 days of your first payment.
- Yearly renewal: if you forgot to cancel, ask for a full refund within 7 days after the renewal charge.
- Monthly renewals are not refunded, except where the law requires it or in case of a technical error on our side.
3. EU and UK customers
You have a 14-day right of withdrawal for digital services. At checkout we ask you to agree that Premium starts immediately; if you then withdraw within 14 days, you may receive a refund reduced in proportion to the time you used, or a full refund under our 7-day guarantee, whichever is better for you.
4. How to request a refund
Use Settings → Help → Request a refund, or write to [support email] from the email address of your account. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
5. Before contacting your bank
Please contact us first — we can usually solve billing questions faster than a bank dispute. Charges appear on your statement as AUNIRA.
6. Contact
Jangar Global Commerce LLC, [registered address]. Support: [support email]. Privacy: [privacy email].